Once your return has been received and approved, refunds are processed within 3–7 business days, depending on your payment method and your bank’s processing times.
Lae & Jules offers a 14-day return policy for eligible items. To view the full details and conditions, please visit our Returns & Refund Policy page.
To initiate a return, please contact us at info@laexjules.com and include your order number along with the reason for the return. We will provide further instructions on how to return your item.
Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer, unless the item received is damaged or defective.
Once your return has been received and approved, refunds are processed within 3–7 business days, depending on your payment method and your bank’s processing times.
Exchanges are possible if the bag is returned in its original condition within 14 days of the shipping date. Customers are responsible for the cost of return shipping, the shipping cost for the new item, and any price difference if the selected style is more expensive.
If your order has not yet been shipped, you may contact us at info@laexjules.com to request a modification to your order.
Receive our offers and latest news!