Browse the shop at laexjules.com/shop, select your product and colourway, and click Add to Cart. When you’re ready, proceed to checkout and follow the steps to enter your delivery details and payment information. You’ll receive a confirmation email as soon as your order is placed.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely and your card details are never stored on our servers.

Can I place an order over the phone or by email?

All orders must be placed through our website. If you experience any difficulties while placing an order, please contact us at info@laexjules.com or reach out to us through our social media channels, and we will be happy to assist you.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us at info@laexjules.com as soon as possible if you need to make a change. If your order has not yet been dispatched, we will do our best to accommodate your request. Once dispatched, we are unable to modify the order but you can initiate a return after delivery.

I didn´t receive a confirmation email. What should I do?

Check your spam or junk folder first — our emails sometimes end up there. If you still can’t find it, contact us at info@laexjules.com with the email address you used at checkout and we’ll resend your confirmation.

Is it safe to shop on laexjules.com?

Yes, completely. Our website uses SSL encryption (HTTPS) on every page. Payments are processed through secure, PCI-compliant payment providers. We never store your card details. For further information, see our Privacy Policy.

Can I use a gift card at checkout?

Yes. Enter your gift card code in the discount/gift card field at checkout. Gift cards never expire and can be used toward any product on the site. If your order total exceeds the gift card value, you can pay the remainder with any accepted payment method. Purchase gift cards at laexjules.com/product/gift-card.

Shipping & Delivery

6 questions

How long does delivery take?

We ship from Norway. Estimated delivery times:

Norway: 1–3 business days

Europe: 3–7 business days

International: 7–14 business days

These are estimates and may vary due to customs processing or carrier delays. All orders are tracked from dispatch to delivery.

Do you ship worldwide?

Yes — we ship to most countries worldwide. If you’re unsure whether we ship to your location, please contact us before placing your order and we’ll confirm. All international orders are fully tracked and insured.

How much does shipping cost?

Shipping within Norway is free. For all international orders, shipping costs are calculated at checkout based on your delivery destination — the exact amount will be shown before you confirm payment. For full details see our Shipping & Delivery page.

How do I track my order?

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number. If you haven’t received tracking details within 3 business days of placing your order, please contact us at info@laexjules.com.

Will I have to pay customs or import duties?

For orders outside the EU and Norway, customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in the product price or shipping fee. We recommend checking your local customs authority for guidance before ordering.

My order hasn´t arrived - what should I do?

First, check your tracking link for the latest status. If the tracking shows delivered but you haven’t received it, check with neighbours or your building reception. If your order is significantly delayed or the tracking shows no movement for more than 5 business days, contact us at info@laexjules.com with your order number and we’ll investigate immediately.

Returns & Refunds

5 questions

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in their original condition, and returned in the original packaging including the felt dust bag and gift box. We reserve the right to decline returns that show signs of use or damage. For full details see our Returns & Refunds policy.

How do I start a return?

Email us at info@laexjules.com with your order number and the reason for your return. We’ll reply within 1–2 business days with return instructions. Please do not send items back without contacting us first, as we may be unable to process the refund.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. We recommend using a tracked shipping service for your return, as we cannot be responsible for parcels lost in transit. If the item was faulty or we made an error, we will cover return shipping costs.

When will I receive my refund?

Once we receive and inspect your return, we’ll process your refund within 3–5 business days. Refunds are made to the original payment method. Your bank or card provider may take an additional 3–10 business days to show the refund in your account. We’ll email you to confirm when the refund has been processed.

Can I exchange for a different colour or size?

We currently process exchanges as a return and a new order. Return the original item (subject to our returns policy) and place a new order for the colourway you’d prefer. Contact us at info@laexjules.com and we’ll make the process as smooth as possible for you.

Products & Care

6 questions

What leather do you use?

All Lae & Jules bags are made from full-grain Italian calfskin leather, vegetable-tanned for durability and character. Full-grain is the highest quality grade of leather — it retains the natural surface of the hide, making it more durable and more beautiful with age than corrected-grain alternatives. The hardware is gold-tone metal throughout.

How do I care for my bag?

Italian calfskin leather improves with age when cared for properly. Our recommendations:

Keep away from direct sunlight and prolonged moisture

Clean with a soft dry cloth — avoid harsh chemicals

Apply a quality leather conditioner every 3–6 months

Store in the felt dust bag included with your order

Avoid overfilling to preserve the silhouette

If the bag gets wet, allow it to dry naturally away from heat

Will an out-of-stock item come back?

We produce in limited quantities, and some colourways do return. Use the “Notify Me” button on any out-of-stock product page to receive an email the moment it’s back. You can also contact us directly and we’ll give you an honest estimate of when — or if — a colourway will be restocked.

Are the bags ethically made?

Yes. We work exclusively with responsible manufacturing partners who meet our standards for fair working conditions and quality craftsmanship. We source Italian calfskin from suppliers who adhere to European animal welfare and environmental standards. Our pieces are never mass-produced — each collection is made in limited quantities with intention.

Do the bags come with warranty?

Every Lae & Jules bag is quality-checked before dispatch. If your item arrives with a manufacturing defect, please contact us within 14 days with photos and we will arrange a replacement or full refund. We stand behind the quality of every piece we send. Normal wear and tear over time is not covered, but our leather is built to last.

What are the dimensions of each bag?

Dimensions are listed on each individual product page. If you need specific measurements before ordering — for example to check laptop compatibility with the Zoiey Laptop Bag — please contact us and we’ll give you the exact figures.

Gifting

4 questions

Can I add a personalised message to my order?

Yes — and it’s one of our favourite things. Every Lae & Jules order already includes a handwritten note from us. If you’re sending a gift and would like a personalised message included, add your text in the order notes field at checkout and we’ll write it by hand on our signature notecard, at no extra charge.

Can I send an order directly to a recipient?

Absolutely. At checkout, simply enter the recipient’s address as the delivery address. The order will arrive in our black and gold gift box with the felt dust bag and your handwritten note — ready to be given exactly as it arrives. We never include price information in the parcel.

Do you offer gift cards?

Yes. Our gift cards are available in a range of denominations and never expire. They’re delivered digitally or as a printed card and can be used against any product on the site. Purchase at laexjules.com/product/gift-card, or explore our curated gift sets at laexjules.com/gift-guide.

What comes in the packaging?

Every Lae & Jules order arrives in a signature black and gold gift box, with the bag protected inside a felt dust bag. A handwritten note from us is included. The unboxing experience is designed to feel like a gift — whether you’re treating yourself or someone else.

The brand

4 questions

What is the story behind Lae & Jules?

Lae & Jules is a tribute from a daughter to her mother. The brand was founded by Jemea Lady (Lae), based in Stavanger, Norway. After her mother Jules passed away in 2022, Lae found an unopened envelope containing a leather bag and handwritten letter she never sent. That envelope became the first design — Letter to Mama — and the beginning of Lae & Jules. Read the full story at laexjules.com/our-story.

Where is Lae & Jules based?

Lae & Jules is based in Stavanger, Norway. The bags are crafted using Italian leather with ethical manufacturing partners. We ship worldwide from Norway.

Do you offer wholesale or stocklist partnerships?

We are selectively open to wholesale partnerships with boutiques and retailers that share our values. If you’re interested in stocking Lae & Jules, please contact us at info@laexjules.com with the subject “Wholesale Enquiry” and tell us about your store. We review all enquiries personally.

How can I collaborate or work with Lae & Jules?

We’re always open to meaningful collaborations — press features, brand partnerships, and creator collaborations that align with our values. Contact us at info@laexjules.com with “Press & Media” or “Collaboration” in the subject line, and include relevant information about your platform or publication.

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