—— GET IN TOUCH ——
Refined, personal, and always intentional.
Whether you have a question about an order, need help choosing a piece, or just want to say hello — we’re here. Every message is read and replied to personally.
Questions, feedback, or just saying hello
Tracking, delivery, returns or exchanges
Press kits, collaborations, and features
—— SEND A MESSAGE ——
We reply to every message within 1–2 business days. For urgent order queries, include your order number and we’ll prioritise your enquiry.
—— TYPICAL RESPONSE TIME ——
We read and reply to every message personally. For urgent order matters, include your order number and we’ll prioritise.
info@laexjules.com
WEBSITE
laexjules.com
BASED IN
Stavanger, Norway
OPERATION HOURS
Mon – Fri, 9am – 5pm CET
FOLLOW THE JOURNEY
—— BEFORE YOU WRITE ——
You might find your answer here. If not, the form above is always open.
We ship worldwide from Norway. Delivery typically takes 3–7 business days within Europe and 7–14 business days internationally, depending on your location and customs processing. All orders are tracked and insured. See our full Shipping & Delivery page for details.
Yes — every Lae & Jules order already includes a handwritten note from us. If you’re sending a gift and would like to include a personalised message, simply add your text in the order notes at checkout and we’ll write it by hand on our signature notecard at no extra charge.
Yes. We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please contact us at info@laexjules.com with your order number to initiate a return. See our full Returns & Refunds policy for details.
