—— POLICY ——
Order not arrived? We’ll look into it.
We ship to most countries worldwide. Every piece leaves our hands carefully packed in the signature Lae & Jules gift box, protected and ready to arrive exactly as it was meant to be received.
If you have any questions about shipping to your location before placing an order, contact us and we will confirm availability.
The following are estimated delivery times from the date of dispatch. These are estimates — actual delivery may vary depending on your location, local postal services, and customs processing.
Delivery times begin from the date your order is dispatched, not the date of purchase. Orders are typically processed and dispatched within 1–2 business days of being placed.
Applied automatically at checkout for all Norwegian delivery addresses
For all international orders, shipping costs are calculated at checkout based on your delivery destination and the weight of your order. The exact cost will be displayed before you confirm payment — there are no hidden fees.
Shipping costs do not include customs duties or import taxes, which may apply for orders outside the EU and Norway. See the Customs & Duties section below for more information.
01
You place your order
Once your order is confirmed you will receive a confirmation email with your order details. Keep this email — it contains your order number, which you will need for any future enquiries.
02
We prepare your order
Your piece is quality-checked, packed in the signature black and gold gift box with a felt dust bag and handwritten note, and prepared for dispatch. This typically takes 1–2 business days.
03
Your order is dispatched
Once dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel in real time.
04
Delivery to you
Your order is delivered tracked to the address provided at checkout or at the closest pickup location. If you are not available to receive it, the carrier will leave instructions for collection or redelivery.
Every Lae & Jules order is fully tracked from dispatch to delivery. Once your order has been dispatched you will receive a shipping confirmation email containing:
-Your tracking number
-A direct link to track your parcel
-The estimated delivery window
If you have not received a shipping confirmation within 3 business days of placing your order, please check your spam folder first. If it is not there, contact us at info@laexjules.com with your order number and we will look into it immediately.
We ship from Norway. For orders delivered within the EU or Norway, no additional customs duties apply.
For orders delivered outside the EU and Norway — including the United Kingdom, United States, and other international destinations — customs duties and import taxes may apply depending on your country’s regulations.
-Customs duties and import taxes are the responsibility of the recipient
-These charges are not included in the product price or shipping fee
-We have no control over customs processes or any associated delays
-We are unable to predict the exact amount of customs charges, as these vary by country
We recommend checking your local customs authority for guidance on import duties before placing an order. If a parcel is refused at customs and returned to us, we will refund the product cost but not the original shipping fee.
Every Lae & Jules order is packed with the same care regardless of order value. Your piece arrives in:
-A signature black and gold gift box — designed to be kept and reused
-A felt dust bag for ongoing leather care and storage
.A handwritten note from Lae & Jules — included with every order
If you are sending a gift directly to a recipient, we never include pricing information in the parcel. Simply enter the recipient’s address at checkout and add your personalised message in the order notes — we will write it by hand on our signature notecard.
If you experience any of the following, contact us at info@laexjules.com with your order number:
-Your order has not arrived within the estimated delivery window
-Your tracking shows no movement for more than 5 business days
-Your order was marked as delivered but you have not received it
-Your order arrived damaged
-You received the wrong item
We will investigate and respond within 1–2 business days. All orders are insured, so in the event of loss or damage in transit we are able to arrange a replacement or refund.
Please note that we are not responsible for delays caused by customs processing, incorrect addresses provided at checkout, or circumstances beyond our control (extreme weather, carrier disruptions, etc.).
For all shipping and delivery enquiries, contact us directly:
Lae & Jules
Stavanger, Norway
Email: info@laexjules.com
Response time: 1–2 business days
You may also find answers to common questions on our FAQs page or our Returns & Refunds policy.
